Refund Policy

Last updated: October 2026

MyTeeV is a media player. Purchases are for activating the MyTeeV app on your device — not for any channels, streams, or content. You bring your own legally authorized playlist.

This policy explains refunds for MyTeeV app-activation purchases. Because some purchases are made through app stores with their own rules, please read the section that applies to how you paid.

App activations (monthly, yearly, lifetime)

Within 7 days of purchase, if MyTeeV will not activate or run on a supported device and we cannot resolve it with you, you may request a full refund of that activation.
Monthly activations are not refundable once the month is in use beyond the 7-day window.
Yearly and lifetime activations may be refunded within 7 days of purchase if the app has not been substantially used.
We may offer a prorated refund at our discretion for genuine, unresolved technical problems.

Duplicate & accidental charges

Charged twice, or purchased by mistake? Contact us and we'll refund the duplicate or accidental charge.

Failed activation or device compatibility

If the app will not activate or your device is not compatible and support cannot fix it, you're entitled to a refund of that activation. Please contact us before requesting a chargeback so we can make it right quickly.

Reseller credits

MyTeeV resellers who purchase activation credits at reseller pricing: unused credits may be refunded within 7 days of purchase. Credits already applied to activate a customer's device are non-refundable.

Purchases through an app store

If you bought or subscribed through a store, that store's refund process applies and may override the timelines above:

Google Play: request refunds through Google Play's refund process (Play Store → Account → Order history), subject to Google's policies.
Amazon Appstore: request through Amazon's app purchase refund process.
Apple: request through Apple's "Report a Problem" at reportaproblem.apple.com.

We cannot directly refund a store purchase — the store processes it — but we're happy to help you through it.

Chargebacks

Please reach out to us first. Most issues are resolved faster directly, and a chargeback can suspend your activation while the dispute is handled.

How to request a refund

Email help@myteev.com with your purchase details (date, amount, and how you paid). We typically respond within 1–2 business days.

⚠️ This policy covers the MyTeeV player app only. MyTeeV does not sell, host, or provide channels, streams, or content, and no refund is offered for third-party content or playlists you obtain elsewhere.