Refund Policy

Last updated: June 28, 2026

We want you to be happy with MyTeeV. This policy explains when refunds are and aren't available.

💡 Try before you buy. We offer free trials so you can confirm MyTeeV works on your device before you pay. We strongly encourage every new customer to use a free trial first.

1. Free trial first

Because we provide a free trial to test compatibility, we ask that you make sure the service works for you before subscribing. This avoids most refund situations entirely.

2. Refund window

If you experience a technical problem we cannot resolve within 3 days of your payment, you may request a refund for that payment.
Refund requests must be made within 3 days of the charge.
Refunds are issued to the original payment method through Stripe and may take 5–10 business days to appear.

3. What is not refundable

Payments older than 3 days.
Service that is working but you simply changed your mind after the trial period.
Issues caused by your own internet connection, device, or removing/changing your device after activation.
Accounts terminated for violating our Terms of Service.
One-time and lifetime player licenses once activated.

4. How to request a refund

Email billing@myteev.com or call (817) 852-5373 with your name and the email used to sign up. We'll review and respond within 2 business days. We genuinely want to fix problems first — most issues can be solved quickly with a little troubleshooting.

5. Contact

Questions about a charge or refund? Email billing@myteev.com or call (817) 852-5373.