Privacy Policy

Your privacy matters to us. This policy explains what information MyTeeV collects, how we use it, and your choices. By using MyTeeV, you agree to this policy.

1. Information we collect

• Contact details you give us: name, email address, and phone number.
• Service details: the device information (such as MAC address or device ID) needed to activate your service, your plan, and your billing dates.
• Payment information: processed entirely by Stripe. We receive confirmation that a payment was made, but we never see or store your full card number.
• Messages you send us by email, text, or our website forms.

2. How we use your information

• To set up, activate, and support your service.
• To send you payment reminders and the secure links to pay or renew.
• To respond to your questions and provide customer support.
• To send occasional service updates (such as what's airing). You can opt out of these at any time.

3. How we share information

We do not sell your personal information. We only share what is necessary with trusted service providers who help us operate, such as:

• Stripe — to process payments securely.
• Microsoft 365 — to send and receive email.

We may also disclose information if required by law.

Mobile information & text messaging: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your mobile phone number and SMS/text-messaging opt-in consent are never sold, rented, or shared with any third parties or affiliates.

4. How we protect your information

Your information is stored on a secured server protected by a firewall and encrypted (HTTPS/SSL) connections. Payment processing is handled by Stripe under their own bank-level security. While no system is perfectly secure, we take reasonable steps to protect your data.

5. Data retention

We keep your information for as long as you are a customer and as needed to provide service and meet legal obligations. You can ask us to delete your information at any time (see below).

6. Your choices

• You can ask us what information we hold about you.
• You can ask us to correct or delete your information.
• You can opt out of non-essential emails at any time.

To make any request, email help@myteev.com.

7. Children

MyTeeV is intended for adults. We do not knowingly collect information from anyone under 18.

8. Changes to this policy

We may update this policy from time to time. The "last updated" date above shows the latest version.

9. Contact

Questions about your privacy? Email help@myteev.com or call (817) 852-5373.

10. SMS and text message communications

If you give MyTeeV your mobile number, we may send you account and billing text messages, such as subscription renewal reminders and secure payment links. The mobile number and SMS consent you provide are used only to send these account messages. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.